Is it mandatory to do the online check-in?

No, it s not mandatory. But it is highly recommended : doing it online makes your step at the building kiosk much faster and easier.

Why do I still need to go to the machine if I already checked in online?

The law requires all guests to be identified in person and to pay the tourist tax at the accommodation . The registration machine ensures this step is completed. If you ve already checked in online, you ll only need to confirm your data and pay the tourist tax.

What if I booked a rate that isn t prepaid?

In this case, you ll have to pay for your stay either during online check-in or upon arrival at the registration machine.

How long does it take to do the online check-in?

Very little: between 2 and 3 minutes . You just need your ID or passport and your booking confirmation code.

What data is requested during online check-in?

We need the same data required by any hotel or tourist accommodation in Catalonia: Full name ID or passport Date of birth Nationality Address of residence A digital signature will also be requested according to guest registration regulations.

Do I also have to register my companions?

Yes, you must provide the details of all guests over 14 years old, as required by local regulations.

When and how is the tourist tax paid?

The tourist tax is paid directly at the building kiosk upon arrival. It cannot be paid online in advance. The amount is calculated based on the number of nights and guests.

What if I didn t receive the link to check in online?

If you haven t received the email, check your spam or “junk mail” folder. If you still can t find it, write to us and we ll gladly resend it.

What happens if I arrive before the check-in time?

If you arrive before the scheduled check-in time, don t worry: you can contact us by phone to see if it s possible to move your check-in earlier. Although the building has no reception desk, our team is available to assist you.

What if I have a question during the check-in at the machine?

At Murmuri Concepció, check-in is done independently via a machine in the building. Although there s no in-person staff, support is always available: if you have any questions or need help during the process, you can call or message us on WhatsApp and we ll gladly assist you step by step.

Can I leave my luggage before check-in or after check-out?

At Concepció we don t have luggage storage service in the building. However, you can leave your bags at Hotel Mercader, which is very close and where we offer this service from 9:00 to 14:00. We recommend letting us know in advance so we can organize it conveniently.

check in online · residence concepcio

Welcome to Murmuri Residence Concepció

Your experience begins with a simple check-in

We want your arrival to be as smooth as possible. That’s why we offer the option to check in online before you arrive. It’s easy, fast, and saves time at the building’s registration kiosk.
Although it’s mandatory to identify yourself and pay the tourist tax at the machine upon arrival, doing the online check-in speeds up the process and improves your experience.

Why do the online check-in?

Save time on arrival: the kiosk will recognize your data and you’ll only need to confirm them and pay the tourist tax.
More convenient: you can check in from your phone or computer in just minutes and without waiting.
Avoid complications: the full process at the machine may take longer if your data isn't filled in beforehand.

How does it work?

You’ll receive a link by email

You’ll receive a link by email 2 days before your arrival to check in online.

Fill in your personal information

Fill in your personal information and your companions’ details (this is mandatory by law in Spain).

Identify yourself at the machine

Identify yourself at the machine and you’ll be able to pay the tourist tax at the building’s registration kiosk.

What if I don't check in online?

No problem, you can do everything from the machine upon arrival. Just keep in mind the full process may take longer, as you’ll have to enter all your data there.

Is it mandatory to do the online check-in?: No, it's not mandatory. But it is highly recommended: doing it online makes your step at the building kiosk much faster and easier.
Why do I still need to go to the machine if I already checked in online?: The law requires all guests to be identified in person and to pay the tourist tax at the accommodation. The registration machine ensures this step is completed. If you’ve already checked in online, you’ll only need to confirm your data and pay the tourist tax.
What if I booked a rate that isn’t prepaid?: In this case, you’ll have to pay for your stay either during online check-in or upon arrival at the registration machine.
How long does it take to do the online check-in?: Very little: between 2 and 3 minutes. You just need your ID or passport and your booking confirmation code.
What data is requested during online check-in?: We need the same data required by any hotel or tourist accommodation in Catalonia:
Full name
ID or passport
Date of birth
Nationality
Address of residence
A digital signature will also be requested according to guest registration regulations.
Do I also have to register my companions?: Yes, you must provide the details of all guests over 14 years old, as required by local regulations.
When and how is the tourist tax paid?: The tourist tax is paid directly at the building kiosk upon arrival. It cannot be paid online in advance. The amount is calculated based on the number of nights and guests.
What if I didn’t receive the link to check in online?: If you haven’t received the email, check your spam or “junk mail” folder.
If you still can’t find it, write to us and we’ll gladly resend it.
What happens if I arrive before the check-in time?: If you arrive before the scheduled check-in time, don’t worry: you can contact us by phone to see if it’s possible to move your check-in earlier. Although the building has no reception desk, our team is available to assist you.
What if I have a question during the check-in at the machine?: At Murmuri Concepció, check-in is done independently via a machine in the building. Although there’s no in-person staff, support is always available: if you have any questions or need help during the process, you can call or message us on WhatsApp and we’ll gladly assist you step by step.
Can I leave my luggage before check-in or after check-out?: At Concepció we don’t have luggage storage service in the building. However, you can leave your bags at Hotel Mercader, which is very close and where we offer this service from 9:00 to 14:00. We recommend letting us know in advance so we can organize it conveniently.

Location & Contact

Address

Passatge de la Concepció, 13, 08008, Barcelona, España

reservations accommodation

[email protected]
+34 934 92 22 44

hotel

[email protected]
+34 648 77 49 44