Is it mandatory to do the online check-in?

No, it s not mandatory. But it is highly recommended : doing it online makes your step at the building kiosk much faster and easier.

Why do I still need to go to the machine if I already checked in online?

The law requires all guests to be identified in person and to pay the tourist tax at the accommodation . The registration machine ensures this step is completed. If you ve already checked in online, you ll only need to confirm your data and pay the tourist tax.

What if I booked a rate that isn t prepaid?

In this case, you ll have to pay for your stay either during online check-in or upon arrival at the registration machine.

How long does it take to do the online check-in?

Very little: between 2 and 3 minutes . You just need your ID or passport and your booking confirmation code.

What data is requested during online check-in?

We need the same data required by any hotel or tourist accommodation in Catalonia: Full name ID or passport Date of birth Nationality Address of residence A digital signature will also be requested according to guest registration regulations.

Do I also have to register my companions?

Yes, you must provide the details of all guests over 14 years old, as required by local regulations.

When and how is the tourist tax paid?

The tourist tax is paid directly at the building kiosk upon arrival. It cannot be paid online in advance. The amount is calculated based on the number of nights and guests.

What if I didn t receive the link to check in online?

If you haven t received the email, check your spam or “junk mail” folder. If you still can t find it, write to us and we ll gladly resend it.

What happens if I arrive before check-in time?

If you arrive before check-in time and the room isn t ready yet, you can leave your luggage with us, no problem. Our team will be happy to receive and store your bags while you enjoy your time in the city.

Is there someone at the reception when I arrive?

Yes, we have staff at reception from 9:00 to 14:00. Outside those hours, we re still available by phone or WhatsApp. So if you plan to arrive later or need help, feel free to contact us.

Can I leave my bags before check-in or after check-out?

Yes, we offer a free luggage storage service. Just keep in mind it s only available during reception hours (9:00 to 14:00), so we recommend planning ahead if your schedule is different.

check in online · residence mercader

Welcome to Murmuri Residence Mercader

Your experience begins with a simple check-in

We want your arrival to be as smooth as possible. That’s why we offer the option to check in online before you arrive. It’s easy, fast, and saves time at the building’s registration kiosk.
Although it’s mandatory to identify yourself and pay the tourist tax at the machine upon arrival, doing the online check-in speeds up the process and improves your experience.

Why do the online check-in?

Save time on arrival: the kiosk will recognize your data and you’ll only need to confirm them and pay the tourist tax.
More convenient: you can check in from your phone or computer in just minutes and without waiting.
Avoid complications: the full process at the machine may take longer if your data isn't filled in beforehand.

How does it work?

You’ll receive a link by email

You’ll receive a link by email 2 days before your arrival to check in online.

Fill in your personal information

Fill in your personal information and your companions’ details (this is mandatory by law in Spain).

Identify yourself at the machine

Identify yourself at the machine and you’ll be able to pay the tourist tax at the building’s registration kiosk.

What if I don't check in online?

No problem, you can do everything from the machine upon arrival. Just keep in mind the full process may take longer, as you’ll have to enter all your data there.

Is it mandatory to do the online check-in?: No, it's not mandatory. But it is highly recommended: doing it online makes your step at the building kiosk much faster and easier.
Why do I still need to go to the machine if I already checked in online?: The law requires all guests to be identified in person and to pay the tourist tax at the accommodation. The registration machine ensures this step is completed. If you’ve already checked in online, you’ll only need to confirm your data and pay the tourist tax.
What if I booked a rate that isn’t prepaid?: In this case, you’ll have to pay for your stay either during online check-in or upon arrival at the registration machine.
How long does it take to do the online check-in?: Very little: between 2 and 3 minutes. You just need your ID or passport and your booking confirmation code.
What data is requested during online check-in?: We need the same data required by any hotel or tourist accommodation in Catalonia:
Full name
ID or passport
Date of birth
Nationality
Address of residence
A digital signature will also be requested according to guest registration regulations.
Do I also have to register my companions?: Yes, you must provide the details of all guests over 14 years old, as required by local regulations.
When and how is the tourist tax paid?: The tourist tax is paid directly at the building kiosk upon arrival. It cannot be paid online in advance. The amount is calculated based on the number of nights and guests.
What if I didn’t receive the link to check in online?: If you haven’t received the email, check your spam or “junk mail” folder.
If you still can’t find it, write to us and we’ll gladly resend it.
What happens if I arrive before check-in time?: If you arrive before check-in time and the room isn’t ready yet, you can leave your luggage with us, no problem. Our team will be happy to receive and store your bags while you enjoy your time in the city.
Is there someone at the reception when I arrive?: Yes, we have staff at reception from 9:00 to 14:00. Outside those hours, we’re still available by phone or WhatsApp. So if you plan to arrive later or need help, feel free to contact us.
Can I leave my bags before check-in or after check-out?: Yes, we offer a free luggage storage service. Just keep in mind it’s only available during reception hours (9:00 to 14:00), so we recommend planning ahead if your schedule is different.

Location & Contact

Address

Passatge de Mercader, 13, 08008, Barcelona, España

reservations accommodation

[email protected]
+34 934 92 22 44

hotel

[email protected]
+34 648 77 49 44