- What exclusive amenities enhance your bathroom experience?
- Each bathroom is designed as a private sanctuary of wellbeing and features our signature Musc Éternel fragrance, along with plush bathrobes and slippers. Should you require additional items such as a dental kit, shaving set, or comb, our 24-hour Room Service will gladly attend to your request with the utmost discretion.
- How do we ensure your wardrobe remains impeccable throughout your stay?
- For your convenience, all rooms are equipped with an iron and ironing board. In addition, we offer a professional laundry and pressing service (available at an additional charge), ensuring your garments are perfectly presented for any occasion.
- Can coffee or tea be enjoyed in the room?
- Every room features a curated selection of complimentary teas and a Nespresso coffee machine for your enjoyment. If you prefer a more social setting, you may also savour your coffee or tea at the Majestic Bar, on the panoramic terrace “La Dolce Vitae”, or through our 24-hour Room Service.
- What distinctive experience do our Suites and Penthouses offer?
- Our most exclusive categories provide a superior stay defined by privacy, elegance, and sophistication. Guests enjoy personalised check-in, VIP amenities, and privileged views over Passeig de Gràcia. These accommodations feature hydromassage bathtubs, spacious living areas and, in select categories, private panoramic terraces. Our Penthouses elevate the experience even further with an outdoor jacuzzi and an atmosphere of absolute distinction.
- How is your stay personalised through our butler service?
- Our butler service may be requested for any room category and is offered complimentary in the exclusive Majestic Royal Penthouse. Defined by absolute discretion and an ability to anticipate every desire, the service ranges from caring for your wardrobe to coordinating every detail of your stay, always delivered with refined and confidential attention.
- Who can enjoy our spa experience?
- Our spa welcomes both hotel guests and external visitors. Access is available by prior reservation, ensuring a serene and exclusive atmosphere at all times.
- What selection of beverages and delicacies can be found in your minibar?
- All rooms feature a carefully curated minibar offering a refined selection of beverages and snacks, including locally sourced products.
- All rooms feature a carefully curated minibar offering a refined selection of beverages and delicacies, including locally sourced products.
- We provide complimentary cribs for children under three years old, subject to availability and prior request.
- In which room categories can extra beds be added?
- Extra beds are complimentary for children under 12 years old. For guests above this age, the supplement is €80 per night (room only). Extra beds are available in the following categories: Privilege, Privilege City View, Junior Suites, Suites, and Penthouses.
- What is the hotel’s smoking policy?
- In accordance with current regulations, the hotel is a smoke-free environment. Smoking is permitted exclusively on outdoor terraces.
- Are pets welcome at the hotel?
- Dogs up to 8 kg are welcome upon prior request and with an additional supplement. Pets may accompany their owners in selected common areas, including the bar and terrace.
- Where are your apartments located and what services do they include?
- Our apartments are located directly opposite the hotel in a separate building. They offer the privacy of a private residence while enjoying full access to the hotel’s services and amenities.
- What are the check-in and check-out times?
- Check-in begins at 3:00 p.m.
Check-out is until 12:00 p.m. for rooms, suites and penthouses, and until 11:00 a.m. for apartments.
- What happens if I arrive before check-in time?
- Should your room not yet be available upon arrival, we will do everything possible to prepare it as quickly as possible. Meanwhile, you are welcome to leave your luggage with our concierge team and begin enjoying the hotel’s facilities. We will notify you as soon as your room is ready.
- Do you offer airport transfer services?
- A private transfer service is available upon request and at an additional charge. The journey from Barcelona–El Prat Airport takes approximately 25 minutes by car. For selected room categories and minimum stays booked through our official website, this service is included.
- Does the hotel have parking?
- The hotel offers private, monitored parking with direct access, as well as a valet parking service. For groups, we recommend requesting parking arrangements in advance.
- Do you provide vehicle rental services?
- Our Concierge team will be delighted to arrange car rentals, chauffeur-driven vehicles, bicycles, electric bikes, or segways, tailored to your preferences.
- Can you store luggage before arrival or after departure?
- We offer a complimentary luggage storage service, available both before check-in and after check-out.
- What makes your breakfast experience exceptional?
- Each morning, from 7:00 a.m. to 11:00 a.m., we serve an exquisite breakfast buffet with live show cooking, curated by our consulting chef David Romero. It was recognised as the Best Hotel Breakfast in Europe 2018 by the prestigious Prix Villégiature Awards. Gluten-free and lactose-free options are available, and in-room breakfast service can also be arranged for greater privacy.
- What does your Sunday brunch experience include?
- Our Sunday Brunch takes place every Sunday from 1:00 p.m. to 4:00 p.m. Inspired by the “Farm to Table” philosophy of Restaurant SOLC, it offers a gourmet experience featuring assisted table service, a dessert buffet, and a welcome glass of Moët & Chandon.
- When can guests enjoy the terrace “La Dolce Vitae”?
- Opening hours vary according to the season. We invite you to consult the official “La Dolce Vitae” page for the most up-to-date schedule
- What exclusive benefits come with booking through your official website?
- On our official website, we guarantee the best available rate, updated daily, along with exclusive advantages and availability up to the last available room. Certain categories also include additional benefits such as private airport transfer.
- What privileges are offered to guests who book directly with the hotel?
- Booking directly through our official website grants access to exclusive privileges, such as possible room upgrades, early check-in or late check-out (subject to availability), in addition to our Best Rate Guarantee.
- What makes your location in Barcelona exceptional?
- The hotel is located on the iconic Passeig de Gràcia, surrounded by architectural landmarks such as Casa Batlló, La Pedrera, and La Sagrada Família, as well as some of the city’s most prestigious boutiques. Just a short walk away you will find La Rambla, the Gran Teatre del Liceu, Plaça de Catalunya, and the historic Gothic Quarter.