To achieve our objectives and goals,

We must all get involved, providing, and receiving appropriate information, to ensure and continuously improve the quality throughout the organization and the commitment to the environment, this is the best guarantee to our guests.

Working as a team, all the members of the different areas and promoting communication, we achieve to increase the motivation and continuously improve the quality of our products and services, as well as our sustainability commitment, making us feel proud of our company, but even more of our professionalism.

Our business commintment

It consists of maintaining an appropriate work environment, so that every one of us feels satisfied in our role, undoubtedly having an impact on our own and our guest’s well-being, understanding that well-being is based on age, concerns, disabilities (sensory, physical, intellectual, and mental), requirement level, etc.

Encourage everyone to be continuously trained through the Internal Training Plan, so that we internalize and disseminate our culture of sustainability to all interested parties, not only to propose and provide solutions in the work place, but also to promote environmental awareness and communicate to all workers and collaborators of the Organization, achieving involvement and teamwork.

Increase the autonomy of each team: self-inspection, self-control, polyvalence, integration into the various causes of the problems of the work groups and to further train the available team members, before placing more qualified personnel around them.

Maintain a conduct of permanent adaptation to compliance with current environmental and quality legislation and regulations that are applicable to us for reasons of business activity and geographical location.

Implement action, control, and prevention/correction measures to reduce environmental impact, minimizing the consumption of natural resources and raw materials and adequately managing environmental aspects (visual impact, waste generation, atmospheric emissions, noise, and wastewater).

Establish objectives and goals to guarantee the continuous improvement of environmental and quality management and to conduct internal and external audits of the system to verify that it works correctly, contributing to the conservation of the environment and the achievement of total quality.

Keep customers informed, encouraging their cooperation, creating a special bond to collaborate with the protection of the environment.

It is everyone’s responsibility achieving the Quality and Environment Policy, its principles are periodically reviewed, paying special attention to people, and communicating it to all workers and guests and remaining available to collaborators and interested parties.

"Quality is made by people not by companies, only we can guarantee our future to be brilliant".

Barcelona, 2023.

Mr. Pascal Billard
General Manager of Majestic Hotel & Spa Barcelona